Reservation & profile
Locate bookings and manage profiles.
By Michelle1 author14 articles
- Reservation resend to the PMSSend CRS reservations to your PMS when automatic transmission encounters issues.
- Expedia reservation managementModify Expedia reservation dates or cancel bookings directly in the CRS without logging into the Expedia extranet.
- GDS reservation monitoringWe provide comprehensive monitoring for all CRS customers using GDS distribution channels to ensure confirmed reservations flow accurately into your system.
- Reservation modification overlayOptional property-level feature that allows guests to modify existing reservations through the booking engine while retaining the terms and conditions for previously confirmed nights that aren't being changed.
- Email logs and resending optionsQuickly resend confirmation, modification, and cancellation emails from the CRS to guests and hotel reservation offices when needed.
- Travel agency profiles - Database maintained with Global Systems SolutionAccess comprehensive, up-to-date travel agency information in the CRS through integrated Global Systems Solutions database services.
- Expedia reservation retrievalThe CRS provides two options for retrieving Expedia bookings when standard delivery fails or during system outages.
- Profiles management guideProfiles in the CRS store valuable guest details and information that help hoteliers better understand their client base, recognize returning guests, track production and target appropriate marketing efforts.
- Reservation management in CRS adminSearch for guest bookings and view reservation details using the CRS admin reservation management tools.
- Expedia non price promotions or value addsConfigure value add promotions with Expedia to offer guests additional services like beverage credits, late checkout and gift cards.
- Review reservation activity with reservation reviewerUse the reservation reviewer screen to review confirmed reservations, modifications and cancellations as they arrive.
- Groups creation and managementSell group blocks to individual bookers through your booking engine and voice application
- Payment gateways with the booking engine and voice application system responsesUnderstand how your booking engine and voice application respond to different payment gateway communications. These could be tokenization only, payments as well as refunds.
- Retrieve credit card informationGuest's data is highly protected in our systems including their methods of payment. As a credit card handler, we are PCI-certified and have stringent processes in place to protect yourâŚ