Reservation Reviewer
The reservation reviewer provides an additional visibility screen for confirmed reservations. This optional feature creates a review tab where you can examine booking details as they come in, then clear them from the review queue. The reservations are already confirmed to the guests, this simply gives properties an extra level of oversight.
📌Note: Your support team enables this feature based on your property's visibility and workflow preferences.
Common use cases for the reservation reviewer
Properties typically use reservation reviewer when they want to:
Review each confirmed booking as it arrives.
Monitor modifications or cancellations to existing reservations.
Maintain visibility over incoming reservation activity.
Add an oversight step without PMS integration requirements.
Keep track of new booking details for operational awareness.
Review reservations and clear from the queue
You can find confirmed reservations in the pending for review section. After reviewing, you clear them from this queue while they remain in your reservation system. Follow the steps below to review reservations and clear from the queue.
Go to Reservation.
Go to Res Detail.
Go to Pending for Review tab.
Click the confirmation number of the reservation you want to review.
Review the guest information and booking details then go to the Itinerary tab.
Click Complete Reservation to clear the booking from this review list.
After clearing items from this queue, the reservations remain fully confirmed in your standard reservation system.
📌Note: You can always locate these reservations in the reservation tab using standard search and filtering options.
Reservation status indicators
Outlined below are the reservation status indicators:
New = New: Recently created reservation.
Mog = Modified: Reservation with changes since creation.
Cxl = Canceled: Canceled booking.
Reservation detail tabs information
Outlined below are the reservation detail tabs information:
Itinerary tab: Check-in dates, room details, and booking amounts.
Guest Info tab: Guest contact information and details entered during booking.
Corp/TA tab: Corporate account and travel agent information when applicable.
Comments tab: Booking notes, payment details, loyalty information, children details, and other booking data that passes to your PMS.
Billing/Policies tab: Credit card information and reservation-specific policies Credit card data is deleted 14 days post departure.
Add-ons tab: Additional services and products included with the booking.
Reservation log tab: Complete change history for the reservation with timestamps