We provide comprehensive monitoring for all CRS customers using GDS distribution channels to ensure confirmed reservations flow accurately into your system. This service protects your revenue and maintains excellent guest experiences through proactive issue detection and resolution.

We understand that accurate flow of confirmed GDS reservations into the CRS and onward to connected systems is essential for your operations and guest experiences. As a provider of connectivity across multiple selling channels, including GDSs, we are committed to making this process as reliable as possible.

GDS reservation "rejects" occur when anomalies prevent a booking from passing correctly into the CRS. These issues are rare but arise from technical factors or agent activity—a reality of interconnected platforms.

The support team actively monitors the reservation queue to detect and address issues early, protecting both your revenue and guest experience.

We focus on proactive handling with a commitment to comprehensive service across three key areas:

Our 24/7 support team carefully reviews each flagged reservation to ensure confirmed bookings appear in your system without duplicates or inaccuracies.

Our team follows a thorough protocol, cross-referencing with respective GDS systems to verify each segment, GDS chain, and confirmation status—aligning accurately with your records and expectations.

Our quick review of rejects allows us to resolve issues promptly, minimizing guest disruptions.

We are constantly improving our monitoring processes, as we recognize the business impact. Our priority is to catch any incomplete reservations and address them as swiftly as possible.

This service is included for all CRS customers using GDS distribution channels, ensuring you can focus on your operations while we maintain the integrity of your reservation flow.