Expedia reservation update or cancellation feature
You can use the Expedia update reservation feature to make changes or cancel bookings directly in your CRS system. This allows you to update travel dates, modify daily rates, or cancel reservations without accessing the Expedia extranet. When you make these changes, you can ensure that Expedia Group charges commission on the correct amounts.
⚠️Important: Review Expedia's rules below for updates and cancellations before modifying or cancelling any booking.
Expedia rules
The Expedia update reservation feature lets you perform two main actions:
Cancel a reservation:
Cancel if the guest does not show up or requests cancellation. You can specify the penalty amount charged to the guest, ensuring Expedia Group charges commission on the penalty amount instead of the original booking amount.
Update a reservation:
Modify travel dates or daily rates applied to the reservation. This lets you communicate updated stay dates or rates to Expedia Group so they charge commission on the amount actually charged to the guest.
Rules for updates and cancellations
Before you modify or cancel any Expedia booking, you must follow these requirements:
Reservation eligibility
Only Hotel Collect reservations can be reconciled or updated.
Timing requirements
Reservations can be reconciled until the fourth day of the month after the checkout date.
Example: If a guest checks out on March 2nd, you can reconcile the reservation until April 4th.
If you don't reconcile the reservation on time, the invoice includes the booked amount.
Fee limitations
Cancellation fee or no-show fee cannot be more than the initial booking amount.
Rate modification limits
Amounts for dates in the original reservation cannot be modified to more than three times the actual amounts for that date.
For additional dates, there is no limit.
Date modification limits
Up to three days can be added before the original check-in date.
Up to three days can be added after the original checkout date.
Reconciliation limits
Reservations can be reconciled up to three times when modifying a reservation.
Reservations can be reconciled only once when cancelling a reservation.
Update an Expedia reservation stay date
Below will outline how to update an Expedia reservation stay date:
Go to Reservation then click OTA Reservation Management.
Go to the Reservation tab, select Expedia as the channel from the dropdown menu.
(Optional) Filter further by:
Booked status from dropdown menu
Booked.
Arrival.
Updated.
Departure.
Enter a From date.
Enter a To date.
Enter a Res Number.
Enter Guest Name.
Click Search to locate the reservation.
Click the Reservation Number of the booking to open up more options.
Choose the Change Stay Details radio button.
Change arrival or departure dates as required.
Enter the daily rate amount in the text entry fields for any new dates added
Click Submit.
Cancel an Expedia reservation
Below will outline how to cancel an Expedia reservation:
Go to Reservation then click OTA Reservation Management.
On the Reservation tab, select Expedia as the channel.
(Optional) Filter further by:
Booked status from dropdown menu
Booked.
Arrival.
Updated.
Departure.
Enter a From date.
Enter a To date.
Enter a Res Number.
Enter Guest Name.
Click Search to locate the reservation.
Click the Reservation Number to open the booking options.
Click Cancel Reservation if cancellation is needed or the guest was a no-show.
Use the Cancel Reason dropdown menu to select the reason – selection depends on your configuration.
Enter the penalty amount if applicable.
Click Submit.