Booking engine restriction messages and system logic
When booking engine visitors search periods with limited availability, the system automatically displays targeted messages to guide them toward bookable offers or alternative dates.
The system uses prioritized logic to show the most relevant restriction message when multiple limitations may apply during high-demand periods.
The system determines messaging priority in the following sequence:
Hotel-level restrictions is checked first for property-wide limitations.
Rate-room type level restrictions is evaluated for specific offer combinations.
Occupancy-related restrictions is applied when no offers match the requested guest count.
Length of stay restrictions is displayed when minimum stay requirements aren't met.
When availability searches are performed, the system identifies the first applicable restriction in this sequence and displays the corresponding message.
📌Note: The specific wording of restriction messages can be customized during booking engine configuration to align with your property's communication style and guest experience preferences.
Understand message context
Below will outline the message context in which searched are preformed:
Search complexity:
Different search methods that of general availability vs. specific offers, trigger different messaging approaches to match visitor intent.
Restriction layers:
Multiple restriction types can affect availability, and the system presents the most actionable message first.