The embedded CRS booking engine delivers a streamlined booking experience focused on popular features that simplify the guest journey. Built on our new design system, this booking solution integrates directly into your hotel website as a customizable widget, providing guests with direct access to availability searches and booking confirmation without leaving your site.

This embedded solution complements your full CRS booking engine, offering simplified functionality for straightforward bookings while maintaining access to comprehensive features for complex reservation scenarios.

Outlined below is information regarding widget integration and display options.

The embedded booking engine appears as a widget on your hotel website. You can deploy it with or without the conversational AI panel, depending on your guest engagement strategy and website design preferences.

The engagement badge can be maximized for prominent display or minimized for subtle website integration. This flexibility allows you to balance booking visibility with your website's overall user experience design.

Dark mode remains available for all embedded booking implementations, providing guests with display preferences that suit different lighting conditions and personal preferences.

Guests can resize booking panels according to their preferences throughout the booking process, customizing their experience for optimal usability across different devices and screen sizes.

Outlined below is information regarding room and rate presentation.

Rooms, rates, and availability source directly from your CRS configuration. Any element channeled to your CRS booking engine automatically becomes part of the embedded booking experience, ensuring consistency across your booking channels.

Room type descriptions display in both short and long formats by default. When guest segmentation is identified through interaction patterns, descriptions optimize for solo travelers, couples, families, or group bookings to enhance relevance and booking appeal.

The first six room amenities assigned in your CRS display alongside all images loaded in your system. This provides guests with essential room information and visual context for booking decisions.

Outlined below is information regarding booking flow and guest experience.

Guests enter search criteria using standard date, occupancy, and promotional code fields directly within the embedded interface, maintaining familiar booking patterns without navigation complexity.

After room selection, available offers display for guest choice. Guests can navigate back to select different rooms throughout the booking process, providing flexibility during decision-making.

Selecting more details opens a modal window displaying complete terms and conditions for transparency during the booking process, helping guests make informed decisions.

When higher room categories are available, upgrade offers appear at checkout with persuasive messaging that highlights benefits relevant to the guest's identified segment and travel purpose.

Available add-ons display at checkout for additional revenue opportunities. When add-on options exceed screen space, guests can scroll horizontally to view their choices without interface complications.

Outlined below is information regarding booking confirmation and management.

In the booking cart, guests can view room details, rate conditions, and images in a single modal for final selection confirmation before completing their reservation.

Guest detail collection at checkout uses your standard CRS application configuration, maintaining consistency with your full booking engine requirements and data collection preferences.

Booking confirmation and transactional email delivery follow your standard CRS processes, ensuring consistent guest communication across all booking channels.

Completed reservations appear with 'Concierge' as the subchannel identifier, allowing you to track embedded booking engine performance and guest booking patterns.

Outlined below is information regarding modification and cancellation handling.

Online modifications or cancellations for existing reservations redirect guests to your full CRS booking engine, which provides comprehensive functionality for complex reservation adjustments.

Outlined below is information regarding customization and localization.

Multilingual support, currency options, labels, and messaging customize to align with your property or group's brand requirements and guest demographics.

When configured with SHR's CRM system, loyalty elements include guest sign-up, sign-in functionality, and access to loyalty member rates for enhanced guest engagement and retention.

Outlined below is information regarding feature scope and limitations.

The embedded booking engine concentrates on popular booking features designed to simplify guest journeys. This streamlined approach complements rather than replaces your full booking engine's comprehensive feature set.

Outlined below is information regarding supported booking scenarios.

Outlined below is information regarding current limitations requiring full booking engine to leveraged in some scenarios.

Outlined below is information regarding implementation considerations.

Payment processing may require configuration review to ensure optimal functionality with embedded booking flows and your existing payment infrastructure.

Maintain your full booking engine for scenarios requiring comprehensive functionality while leveraging the embedded solution for streamlined guest experiences.

Properties considering early adoption should evaluate booking complexity requirements, guest expectations, and market-specific needs to determine optimal deployment strategies.