PMS latency report and PMS interfaces
Chain manager users can monitor PMS activity status, manage integrations, and troubleshoot communication issues between the CRS and PMS systems. This article provides an overview of the general areas to manage PMS interfaces and resolve integration challenges. Consult the individual playbook for your specific PMS.
PMS latency report
Users with chain manager access can view the current PMS activity status for their property or properties in their group. The display offers a simple way to verify integrations between CRS and PMS are running as expected or highlight any delays in communication to investigate.
Below will outline how to access the PMS latency report:
Click Chain Manager on the left navigation.
Click PMS Latency Report.
The report displays:
Hotel code.
Hotel name.
Event date of the last communication between the PMS and CRS.
Delay days are the number of days since the last communication between the PMS and CRS.
Delay hours are the number of hours in addition to any days since the last communication between the PMS and CRS.
Alerts:
As part of a PMS configuration in the CRS, alert emails may be triggered to multiple addresses when the CRS is not receiving communication from the PMS.
These emails will be sent if a reservation is sent from the CRS to the PMS and the PMS has not sent back a success message to the CRS or receives a failure message.
There is also a tab within the PMS setup to view these reservations.
Property level integrated reservations management:
You can view specific reservations that may not have integrated from the CRS to the PMS and resend these reservations in the menu.
📌Note: This functionality is available to users with access to individual properties, not just chain managers. Please consult the documentation for the specific PMS for further details or troubleshooting.
PMS Interfaces Configuration
Users with chain manager access can view the current PMS integration configuration, make changes, and add new PMS interfaces to properties in their group.
Below will outline how to do this:
⚠️Important: Consult the documentation for the specific PMS for further details on the integration features and considerations.
Access PMS interface settings
Click Chain Manager on the left navigation.
Click PMS Interfaces.
Click Overview tab.
Displays a list of interfaces configured for the chain with the following details which may also be exported:
Hotel code.
Hotel name.
Interface name is pre-populated as part of the setup to display the specific PMS or type of PMS connection.
Active - True = Activated or False = Inactivated.
Additional fields parameters for PMS specific configuration fields, if used for the integration.
Click Create New tab.
Area for configuring the PMS for a specific hotel.
The options on this screen as well as the available tabs will adjust dynamically based on the PMS interface type selected from the dropdown menu.
📌Note: Every PMS has a variety of features available for use with a CRS integration. Please consult the current documentation for the specific PMS integration with the CRS to understand the options available and certified functionality.
Click Setup tab.
Area to see the existing configuration for a hotel's PMS integration and make changes as needed.
Click Mapping tab.
Each PMS offers a variety of elements to be mapped between the two systems to pass data as efficiently as possible.
Select each area from the dropdown on the left to enter any PMS mapping codes.
Click Activity tab.
See PMS activity and filter by message type and status as needed.
The CRS will display any messages received from the PMS in the message column for ease of troubleshooting.
Related CRS and PMS reservation IDs will be included if available in the interface message.
Once the error is addressed, the message may be resent from this screen.
The data on this screen may also be exported for further analysis and investigation.
Click Res Resync tab.
If the PMS supports this activity, please consult the documentation on the specific integration to ensure implications are understood in advance.
Click Chain Error Log tab.
Similar to the Activity tab, view the PMS messages for hotels within their group on one screen and export them for further analysis or investigation.
Click No PMS ID Log tab.
If supported and the PMS confirmation numbers are not being received by the CRS, each reservation will be listed on this screen and may be exported.
Click Send Rate tab.
If supported by the PMS, rates, as configured in the CRS, may be sent to the PMS configuration and or just pricing for efficiency.
Refer to the documentation for the specific PMS to understand how these rates will transfer between the systems.