You can manage rates efficiently by sending rate code pricing from the CRS directly to your PMS. This feature focuses on sending day-to-day pricing changes as managed in the CRS to the PMS. You can trigger rate sends from either the property level or chain level, depending on your configuration and access rights.
There is separate functionality to send rate configuration to the PMS as rate codes are created and updated.
This article covers the rate pricing workflow specifically.
Review the documentation for your specific PMS integration to understand the functionality available.
Requirements for sending rates
Below will outline the requirements for sending rates:
Chain level requirements:
Active OXI or Generic HTNG interface.
If using GenHTNG, PMS provider must accept inbound rates.
Property level requirements:
Configuration in PMS Setup.
Rate Out: Send rate amount at property level enabled.
Active OXI or Generic HTNG interface.
If using GenHTNG, PMS provider must accept inbound rates.
Clear understanding of the message types generated when sent from different areas of the rate management section.
Enable send rate feature
Chain managers with full access rights to PMS interfaces can enable the send rate feature at property level. Below outlines how to do this:
Click Chain Manager.
Click PMS Interfaces.
Click the relevant Hotel Code from the list.
Click the Setup tab.
Check the box Rate Out: Enable Send Rate Amount at Property Level.
Click Save.
📌Note: If you don't have access, contact SHR Customer Support [email protected] for assistance to enable this feature.
Send rates to the PMS from chain level
Use this method to send rate configuration and pricing to multiple properties simultaneously:
Click Chain Manager.
Click PMS Interfaces.
Select the PMS.
Click Send Rate tab for the relevant property.
In the rate code field, type the rate code to be sent.
Click Find Hotels.
A list of all hotels will appear, separated by interface type.
Select the hotel or hotels to send this rate to.
Choose the PMS event type:
Header with detail:
Sends rate values with the rate configuration.
With detail only:
Sends rate values only:
For the OXI interface, stay dates may be set for the pricing to be sent to the PMS – even if it exceeds the property’s maximum lead time as set in the CRS as long as pricing exists on the rate code.
For other interfaces, the date selection is not available. Rates will be sent up to the property’s maximum lead time configuration.
Click Send Rate Code to PMS to trigger the action.
📌Note: All rate messages are broken up into 512KB messages until all have been sent, regardless of interface type.
Send rates from property level
When enabled on the active interface, property level users can access the send rate code To PMS button in various areas of the application.
Below will outline how to send rates from property level:
From rate code:
Go to Rate Management.
Select Rate Code.
Select the Modify tab.
Click Send Rate Code to PMS at the bottom of the screen.
From season rate:
Go to Rate Management.
Click Season Rate.
Select the rate code from the list.
Click Send Rate Code to PMS.
From rate overwrite:
Go to Rate Management.
Click Rate Overwrite.
Select the rate code from the list.
Click Send Rate Code to PMS.
⚠️Important: After changing rate values in the CRS, you must send those rates to the PMS using one of the above Send Rate functions.
Message types by interface
Below outlines the message types by interface:
Opera/OXI interface.
Rate code modify page: Generates a rate HeaderWithDetail. Both header and details of the rate are included for PMS update.
Season rate or rate overwrite: Generates a rate detail message. Only rate values are pushed, expecting the rate already exists with no header changes intended.
Exceptions: Rates with do not update PMS tick box enabled will result in a user message when attempting to send. This box is found on the rate modify screen.
GenHTNG interface.
Rate code modify page: Generates an OTA HotelRatePlanNotifRQ. Both header and details are included in the message sent to PMS.
Season rate or rate overwrite: Generates an OTA HotelRateAmountNotifRQ message. Only rate values are sent.
Monitor rate send activity
You can view events triggered by rate send actions for both OXI and GenHTNG interfaces and how is outlined below:
Go to Chain Manager.
Click PMS Interfaces.
Click on the relevant hotel code from the list.
Go to the Activity tab to view activity and result messages or export the data.
🤓Tip: Review the Activity tab after sending rates to ensure successful transmission and identify any issues that need attention and then retrigger the action.