Configure guest preferences and travel programs for reservations
Set up guest preference options that appear on your booking engine and call center applications to enhance the guest booking experience and inform property preparation.
You can create reservation-level preferences that appear on both your booking engine and call center applications, allowing guests to communicate their needs during the booking process.
Preference types and functionality
The CRS supports two preference input types:
Check box - Allows multiple selections as each is built independently. Guests may choose several options from the available preferences.
Drop down - Enforces single selection. Guests may only select one option from the dropdown menu.
Information collection and display
Guest preference information is collected during the booking process and saved on the reservation record. The chosen preferences display on the reservation record in the CRS for hotel staff to review and use for arrival preparation. When supported by your integration, preferences may also send to the property management system via comments or a specific code or field.
📌Note: Guest preferences in the CRS are recorded against individual reservations only. They are not saved to guest profiles for future stays in the CRS.
Configuration considerations
You can configure guest preferences at chain level to apply across all properties automatically, or at individual property level for specific needs. These preferences will be visible to both booking engine visitors and call center agents during the booking journey. If both chain and property level preferences are created, both will show for those properties in the booking pathway.
Chain versus property level considerations
Chain-level preferences work well for standardized options across multiple properties, while property-level setup offers greater flexibility for unique property needs. If PMS integration is part of your operational workflow, property-level configuration enables direct mapping to the PMS field, if supported, while chain-configured preferences do not support PMS mapping.
Create property level guest preferences
Follow the steps below to create property level guest preferences.
Go to Property Description.
Go to Guest Preference.
Go to the Create New tab.
Enter the guest facing Preference Code within 20 characters to identify the type of preference.
Select the display type from the dropdown.
Check box: Enter the guest facing description within 200 characters.
Drop down list (single selection):
Enter the guest facing selection name for the request selections.
Enter a code for the system to identify the preference.
Enter a sorting order for the guest preference to display if creating more than one.
Click Save.
Go to the Multi-Language tab to enter translated content.
Choose the language from the dropdown.
Enter the translated description.
Enter the translated request selections or descriptions based on check box or drop down list configuration.
Click Save.
Reservation vs guest preferences
Reservation-level preferences are associated with individual bookings and help properties prepare for specific guest arrivals. These preferences do not carry forward to future reservations.
Guest-level preferences with the CRM operate differently and may be saved to guest profiles for use across multiple stays, depending on your system configuration and integration setup.
Traveler program configuration guide
The traveler program feature allows hotels partnering with airlines to collect frequent flyer membership information during the online booking process. This optional feature saves guests from having to provide their membership details at check-in while helping hotels deliver partner benefits.
Guest Experience: Two fields appear in the booking engine checkout:
Dropdown menu to select the airline or partner program.
Free text field to enter membership number.
Information is saved on the reservation record for hotel reference and passed to the PMS in comments or a dedicated field if supported.
Important Limitation
No automatic integration exists with airline systems hotels must manually validate guest participation and apply appropriate benefits.
Traveler program configuration steps
Follow the steps below to learn how to configure the traveler program.
Go to Property Description.
Go to Guest Preference.
Go to Traveler Program tab.
Check the specific partner programs your hotel works with to enable them.
Click Save.
📌Note: Selected airline partner fields will appear in the booking engine checkout process for guest completion.