Interactive and embedded booking engines
Both interactive AI and embedded booking engines offer configuration options to align with your property's brand, guest preferences, and operational requirements. These settings allow you to customize the booking experience while maintaining consistency with your website design and guest communication standards.
You can adjust these configurations at any time as you learn what resonates with your audience and booking patterns. This flexibility helps you optimize the booking experience based on guest feedback and performance data.
📌Note: Early adopters receive setup support from the Access Group team to ensure smooth implementation and optimal configuration for your property.
Language and content setup
Outlined below is information regarding language and content setup.
System language configuration
Multi-language content sources directly from your existing CRS translations, maintaining consistency across all booking channels without requiring separate content management.
Initial system setup
For Interactive AI booking experiences, your source content is connected - whether website content or static materials - that the system uses for guest engagement and conversation responses.
⚠️Important: Content source configuration affects the quality and accuracy of AI responses to guest inquiries.
Visual branding and display options
Outlined below is information regarding visual branding and display options.
Color and button customization
Select colors for display elements and buttons in the modal that align with your website's visual identity and brand guidelines.
Widget positioning and display
Decide how the booking widget appears on your website:
Display options:
Badge or widget can appear folded or expanded by default.
Positioning options include right or left alignment on the website screen.
Margin settings customize spacing for website and mobile device display.
Icon selection from standard options or custom brand/avatar image upload
Widget interaction methods
Decide how guests access the booking experience with the below access methods:
Click activation: Guests click the badge to open the booking interface.
CTA button integration: Connect to existing book now buttons on your website.
Automatic display: Configure automatic opening for specific page visits or user behaviors
Bubble content configuration
Customize the messaging displayed as part of the widget/badge interface.
Once the property is configured, the system generates JavaScript code automatically for testing and website implementation.
Feature activation and interaction options
Outlined below is information regarding feature activation and interaction options.
Interactive chat configuration
Enable interactive AI chat features based on your guest engagement strategy:
Text input for typed guests to as questions and make requests.
Voice input acceptance for spoken guest interactions.
Information panel settings
When enabled, interactive panels provide contextual booking assistance:
Available panel types:
Map integration for location-based guest inquiries.
Review display for property insights and booking confidence.
Room information panels for detailed accommodation descriptions.
Booking panels for reservation management throughout the process.
Map interaction customization
Functionality to match your area's relevant attractions and guest interests:
Filter options include:
Restaurant and dining establishment categories.
Shopping and retail location types.
Entertainment venue and attraction filters.
Transportation hub and connectivity options.
Business facility and conference center locations.
Recreation and outdoor activity options.
📌Note: Filter selections guests see should align with your property's location and typical guest demographics for optimal relevance.
Review display preferences with an integrated system
Control guest review presentation based on your reputation management strategy:
Review configuration options:
Display all guest reviews for comprehensive property insight.
Filter out negative reviews to focus on positive guest experiences.
Contextual review presentation based on guest conversation topics.
Interface customization and messaging
Outlined below is information regarding interface customization and messaging.
Label and messaging personalization
Customize displayed text in the booking journey, ensuring alignment with your brand standards and communication tone of voice.
This customization maintains consistent messaging across all guest touchpoints while reflecting your property's unique personality and service approach.
Analytics and conversation management
Outlined below is information regarding analytics and conversation management.
Chat engagement tracking
When interactive AI features are enabled, chat History records specific guest engagements and complete conversation details for performance analysis and service improvement opportunities.
This data helps you understand guest inquiry patterns, common questions, and booking journey optimization opportunities.
Automated response management
Question management functionality allows you to create standardized responses for frequently asked questions:
Benefits of question management:
Consistent response delivery for common inquiries.
Faster response times for standard questions.
Enhanced information accuracy through pre-approved content.
Reduced system processing time for routine queries.
Configure these responses to include additional context or property-specific details beyond basic information sourcing, improving guest experience while maintaining operational efficiency.
📌Note: Pre-configured responses complement rather than replace dynamic conversation capabilities, providing both consistency and personalization.
Implementation support and optimization
Outlined below is information regarding Implementation support and optimization.
Early adopter assistance
Properties participating as early adopters receive dedicated support from the Access Group team throughout the configuration process, ensuring optimal setup aligned with your specific requirements and guest demographics.
Ongoing optimization opportunities
Configuration flexibility allows continuous refinement based on:
Guest feedback and booking pattern analysis.
Seasonal demand variations and guest preference changes.
Market positioning adjustments and competitive landscape evolution.
Performance data insights and conversion optimization findings
Regular configuration review ensures your booking experience remains aligned with evolving business objectives and guest expectations.