Voice application & call center
Handle phone reservations and booking functionality.
By Michelle1 author8 articles
- Advanced configuration options for the voice applicationThe voice application uses real-time availability and property content from your CRS to deliver property, pricing and inventory to your reservation agents taking calls over the telephone.
- Call to continue online conversion tool in the voice applicationEnable guests to seamlessly transition from your booking engine to a call center agent while preserving their reservation details and progress.
- Reservation booking flow and options in the voice applicationComplete guest bookings from initial search through confirmation using real-time availability and content from your CRS system.
- Rooms to charge (RTC) in the voice applicationThe room-to-charge (RTC) feature enables you to provide complimentary room upgrades while maintaining accurate inventory tracking and billing management.
- User access and system sessions in the voice applicationSet up users, roles, and override permissions for your voice application reservation agents.
- Voice application - override for reservationsUse override features in the voice application to create and modify reservations outside standard availability and policy restrictions when business needs require flexibility.
- Voice application overview and hotkeysUnderstand the voice application's keyboard shortcuts to improve reservation agent efficiency and the guest booking experience.
- Voice application, share with reservationCombine separate guest reservations into one room booking and split billing charges.