Voice application & call center
Handle phone reservations and booking functionality.
By Michelle1 author8 articles
Advanced configuration options for the voice applicationThe voice application uses real-time availability and property content from your CRS to deliver property, pricing and inventory to your reservation agents taking calls over the telephone.
Call to continue online conversion tool in the voice applicationEnable guests to seamlessly transition from your booking engine to a call center agent while preserving their reservation details and progress.
Reservation booking flow and options in the voice applicationComplete guest bookings from initial search through confirmation using real-time availability and content from your CRS system.
Rooms to charge (RTC) in the voice applicationThe room-to-charge (RTC) feature enables you to provide complimentary room upgrades while maintaining accurate inventory tracking and billing management.
User access and system sessions in the voice applicationSet up users, roles, and override permissions for your voice application reservation agents.
Voice application - override for reservationsUse override features in the voice application to create and modify reservations outside standard availability and policy restrictions when business needs require flexibility.
Voice application overview and hotkeysUnderstand the voice application's keyboard shortcuts to improve reservation agent efficiency and the guest booking experience.
Voice application, share with reservationCombine separate guest reservations into one room booking and split billing charges.