Chain level guest preferences
Capture guest information during the booking process across all your properties for service delivery and guest experience.
Guest preferences can be created at both chain and property levels, with chain-level preferences automatically appearing for all properties in the chain.
Property-specific preferences: For preferences that don't apply to all properties or are hotel-specific, create these at the property level. They will display alongside any chain-level preferences in the booking process.
Create chain level guest preferences
Follow the steps below to create chain level guest preferences.
Go to Chain Manager.
Go to Chain Level Default.
Go to Guest Preference submenu.
Go to the Create New tab.
Enter the guest facing preference code within 20 characters to identify the type of preference.
Select the display type from the dropdown:
Check box: Enter the guest facing description within 200 characters.
Drop down list (single selection):
Enter the guest facing selection name for the request selections.
Enter a code for the system to identify the preference.
Enter a sorting order for the guest preference to display if creating more than one.
Click Create New.
Go to the Multi-Language tab to enter translated content.
Choose the language from the dropdown.
Enter the translated description.
Enter the translated request selections or descriptions based on check box or drop down list configuration.
Click Save.
Repeat for any additional languages.