Add-ons explained
Add-ons enable you to sell additional services or amenities beyond the room portion of the reservation.
In addition to generating additional revenue, add-ons can be configured to display at different stages of the booking and post-confirmation journey and priced strategically to maximize available demand.
📌Note: For hotel chains or groups, add-ons can be created at the chain level to streamline the process for multiple properties simultaneously.
⚠️Important: Add-ons can be sold through the CRS booking engine, CRS voice application and distribution API.
Some channels working off extranets may also map add-ons sold on those channels.
Consult your specific channel playbooks for compatibility.
This helpful video will outline details on how to create an add-on:
Create an add-on
Below outlines how to create an add-on:
Go to the Group/Package/Add-ons menu.
Click Add-ons.
All existing add-ons will display.
Click Create New.
Enter the add-on name in the name field.
📌Note: HTML formatting cannot be used in the name field.
Enter the description to display in the booking path to guests or agents.
Choose the add-on category from those already created or create a new category and return to building your add-on.
Enter the add-on price as default or fixed value.
You can also set strategic pricing by date, day of week, or season using the pricing tab detailed below:
Select from three options for when this add-on will display and be available for sale, based on configuration elements.
This enables add-ons to be offered more strategically and as relevant to where the guest is in their planning:
Pre confirmation displays only in the booking path prior to checkout.
Post confirmation displays only to guests after the booking has been confirmed or offered as an upsell to an existing reservation.
Pre and post confirmation can be added before booking confirmation or when modifying an existing reservation.
Multi room reservations display add-ons per booking after clicking modify. This is to ensure the correct add-ons display for each booking in the itinerary.
Set child pricing if applicable.
Configure child age groups if enabled. This allows pricing to be set for different ages.
Create different add-ons for each child age group to be accommodated.
Choose one pricing option.
Per item.
Per guest.
Per room.
Per night.
Per guest per night.
Per room per night.
Per adult.
Per child.
Per adult per night.
Per child per night.
Select applicable tax and fees if different from the room tax rate. This is an optional step.
📌Note: If you don't have any tax options to choose from, there's only one tax created and it will apply. If add-ons should be taxed differently than room rates, additional taxes can be created and associated with the add-on.
Enter dates if the add-on should only be sold for specific stay dates. This is an optional step.
Enter begin date.
Enter end date.
Enter lead time to indicate the days in advance the add-on must be booked. This is an optional step.
Check Include in deposit if a deposit is required for the room booking.
📌Note: If reservation policy dictates a deposit needs to be taken, checking this box will include this add-on amount as well. Leaving it unchecked will not include this amount in any deposit calculation for the reservation.
Optionally, configure schedule by date and schedule the time by checking the boxes:
If selecting arrival date only or departure date only options, the system will automatically assign one add-on to the reservation and it cannot be scheduled.
Scheduling by date, with or without a specific time, is available for add-ons where shoppers select the quantity to add to their reservation.
For per-night pricing, selections are automatically applied each night of the stay based on the chosen criteria, and scheduling does not apply to this option.
When scheduling by date, there are two more options to restrict the guest from scheduling items on their arrival and or departure dates. If checked, these dates will not appear as selectable options to the guest.
Check Allow pay by points. This is an optional step.
For CRM integrated properties with loyalty redemption, check if guests are allowed to apply their earned credits towards booking this add-on.
If unchecked, the guest must pay with currency as normal.
Select currency.
If the property offers multiple currencies, select the appropriate one for this add-on.
Enter additional policy text.
Enter additional information to display to shoppers.
In the booking engine this will appear below the description.
Enter the email address(es) that you want internal or vendor notifications to go to for this add-on item when it's purchased.
Enter required rate codes and room types.
The add-on will only display when the guest selects these rooms or rates.
This does not affect the sort order, only if the add-on should appear.
Enter excluded rate codes and room types.
This entry will ensure the add-on will never display when the guest selects these rooms or rates.
This ensures the most relevant add-ons will be displayed to the guest during the booking journey.
Click to Save.
Configure multi-language content for add-ons
If your property requires the add-on to be translated into multiple languages, the below outlines how to do this:
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the Multi-Language tab to enter content if the add-on is offered in different languages.
Enter the translated add-on name.
Enter the translated add-on description.
Enter the translated add-on additional policy text.
Click Save.
Add multimedia content for the add-on to display
To add multimedia such as an image to an add-on follow the below steps to complete this:
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the Multi-Media tab
Click Upload a new image to add files from your device.
Select Image from your files.
Select Open.
Enter the image name.
Enter the image alt-text description.
Enter sorting.
Click Upload to save.
Click Use existing media to access images already in your chain's library.
Select from available image.
Enter the image name.
Enter the image alt-text description.
Enter Sorting.
Click Upload to save.
📌Note: The accepted formats are: JPG, PNG or GIF.
The file size accepted are:
Recommended: 512kb.
Maximum: 2MB.
The smaller the image file, the faster your pages load.
Aspect ratio is 4:3 which is recommended for best display across the booking engine.
Set strategic add-on pricing
This is an optional pricing option and should only be implemented instead of the default value. To set this pricing option follow the steps below:
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the Pricing tab to view and enter strategic pricing by date, day of the week, and or season for a specific add-on.
Click View to see any pricing previously entered.
Click New Add-on Price to set pricing.
Select the to and from dates of stay.
If pricing varies by day of the week, select those days and enter the pricing.
Enter a new line of pricing if needed for the other days of the week.
To create a new date range with this setting, select New Date Range from the dropdown.
To delete this entry, select Delete Price Range.
Click Update to save.
⚠️Important: The pricing on the pricing tab will automatically apply for any per night pricing formula as the dates are fixed.
For any pricing formula that is not per night and the guest is staying multiple nights, the arrival date value will apply, regardless of any variances on this tab during the stay.
This is because add-ons charged as items are not assigned to a specific date.
The default value entered on the modify tab will always apply when the add-on is available and there's no pricing for that date in the pricing tab.
Configure channel distribution for the add-on
To configure the channel distribution for the add-on, follow the steps below:
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the Channel tab.
Check the box(es) for the channels you want to sell this add-on.
Click to Save.
📌Note: Add-ons can also be strategically closed out from the availability screen as a stay restriction.
Set inventory limits by date for the add-on
To set inventory limits by date for an add-on, follow the steps below. This is an optional feature.
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the Inventory tab.
Any inventory previously set for each date will display.
⚠️Important: For inventory limits to be enabled, the pricing type must be "per Night" and inventory must be established for all dates you wish to sell. As a precaution, the default inventory is set to zero.
Click Enable Inventory.
If no inventory was previously set.
Click Update to enter new or change existing inventory amounts.
To remove inventory from a date, enter zero.
Enter the to and from stay dates to set the inventory.
Enter the inventory to allow for each day of the week in the date range.
Repeat for additional dates or inventory settings.
Click Save.
Click Cancel to return to the inventory screen.
📌Note: On the screen, the first number is the number of add-ons booked against this inventory limit. The second number is the inventory limit.
Configure sell limits by date and room type
To configure sell limits by date and room type for a more granular inventory control of add-ons, follow the steps below. This is an optional feature.
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the Sell Limit tab to set inventory limits by room type.
The modal will appear to make your selections.
Select the add-on category and add-on from the dropdown.
Enter the date range for the sell limit to apply.
Enter the sell limit for the add-on for each room type and corresponding day of week.
Click Update to save.
To view sell limits previously set, enter the date range and click View to see room types and sell limits.
📌Note: Inventory and sell limits can also be set at add-on category level to be shared across various add-ons as configured.
⚠️Important: Various PMS systems may interpret or support add-ons and pricing in specific ways. Consult the playbook for your specific integration to determine the appropriate operations practice to achieve revenue goals for add-on sales.
Modify an add-on
To modify an add-on follow the steps below:
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the add-on name you want to modify.
Click the Modify tab or select other tabs to make changes as needed:
Pricing.
Channel.
Inventory.
Make your required changes in each relevant tab.
Click Save.
Delete an add-on
To delete an add-on follow the steps below:
Go to the Group/Package/Add-ons menu.
Click Add-ons.
Click the add-on name you want to delete.
Click the Modify tab.
Click Delete.
Click Yes to confirm deletion.
Click No to cancel and return to the previous screen.