What's new?
We're pleased to announce the November 2026 integrations release, focusing on improvements to the Opera Cloud (OHIP) PMS interface. This release makes waitlisted bookings reliable, lets you send corporate profiles from CRS to OPERA, adds policy details to reservation comments, and gives the PMS setup page a cleaner layout.
All changes in this release relate to the Opera Cloud (OHIP) PMS interface.
Confirmed waitlisted bookings
Previously, when you accepted a waitlisted reservation in OPERA, it moved to Reserved but was not booked in CRS. This meant no CRS confirmation number was returned to the PMS.
Accepting a waitlisted reservation now creates the booking in CRS and returns the confirmation number to OPERA. Later changes and cancellations update that same CRS booking.
đ Note: Reservations that are still on the waitlist continue to be ignored by CRS until they turn into a confirmed booking.
Corporate profile updates sent from CRS to OPERA
New feature: available to OHIP hotels, and optional for each hotel.
You can now keep your corporate profiles in step between CRS and OPERA. A new checkbox on PMS Interface Setup sends corporate profiles from CRS to OPERA. It is available to OHIP hotels only and is off by default.
When the checkbox is on, saving or creating a corporate profile queues it for OHIP.
A Send profile to PMS button on the profile page sends the profile on demand.
The company is matched in OHIP by corporate code. If it exists, OHIP is updated with the CRS name, emails, phones and addresses. If it does not exist, OHIP receives a new company.
đ Note: Failed sends are not retried automatically.
Policy details in reservation comments
New feature: available to OHIP hotels, and optional for each hotel.
Your front desk team can now see the cancellation and guarantee policy on the reservation in OPERA. A new Enable Policy Text in Comments checkbox on PMS Interface Setup (OHIP hotels only) adds a POLICY comment to each new booking sent to OPERA.
The comment lists the cancellation and guarantee policy code and description in effect at the time of booking.
It is an internal, staff-only comment and is not shown to the guest.
Existing comments are sent as before, and the policy text is not copied back into CRS.
When the setting is off, bookings are sent exactly as they are today.
đ Note: Changes to this setting apply to bookings made after the hotel's stored settings refresh.
OHIP PMS setup page in the Admin UI
If you have access to the PMS setup page in the CRS Admin, you will notice a sleeker, more organised look for the configurable OHIP options. This makes it quicker to find and review the features your hotel uses.
Features are now grouped by feature type, such as groups, reservations and rates.
Each group can be condensed or expanded.
Each category heading shows how many of the available features your hotel has enabled.
Screen example:
For more information on the OHIP integration, please reach out to your Customer Success Manager.